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Warranty

FAILURE RATES on hardware components are below 1%

The computer industry now has a failure rate of well below 1% for components. By careful selection of our components and stringent testing we have been able to keep this figure even lower.

All our systems now come with a standard 24 Months RTB (Return To Base ) warranty. (excludes failures caused by software &/or misuse)

We also sell upgrades on all our systems to an NWS on-SITE warranty for either 12, 24 or 36months.
With an NWS on-site warranty you can simply call a 1300 number and organise for a Service Agent who comes out to you (there are over 3,500 Service Agents Aust Wide) (excludes failures caused by software &/or misuse)

On-Site warranties are through NWS with over 3,500 service agents Australia Wide who come to YOU (not available in some remote regional areas - drop off locations are then available).

For more information please refer to NWS website.

nws

Should you have a hardware issue, you simply call NWS on 1300 765 860 and they will organise a service agent to come out to you.

GR-TEK Computers are proud to partner with National Warranty services (NWS). Australia's leading 3rd Party warranty company. Leading in quality service, leading in flexibility& coverage, leading in innovation.

With National Warranty Services as our partner, we provide you with excellent high priority Same Day/Next Day local on-site warranty service, Australia-wide. (optional)

We believe the key difference is that National Warranty Services is run as a service company, by service professionals, not an insurance company, run by accountants!

For more information please refer to nws-std-warranty-terms and also refer to NWS website

All our computers include a Customer Guarantee period of 12 months. During this period, under the Australian Consumer Law, you are entitled to a remedy for any faults that occur (excluding causes such as user or environmental damage)

While every effort has been made in our extensive testing we cannot guarantee that this computer will run all and any software flawlessly. Please refer to the software/game manufacturer.

Software issues such as viruses, trojans, malware, incorrect and conflicting software & drivers are NOT covered under this or any warranty. Please bear in mind that no anti-virus program is 100% safe & secure.