Terms and Conditions of Sale
1) Customer Acknowledgement.
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase a product from GR-TEK Computers. GR-TEK Computers is the trading name of George & Maree Rath. This contract of sale is between the entity named on the invoice (the “Customer”) and GR-TEK Computers
All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for GR-TEK Computers has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.
2) Return or Exchange of Goods.
GR-TEK Computers will gladly refund or credit goods returned within a reasonable time (generally 7 days) provided the goods are in original condition, original packaging, current version and not a special order, hardware, peripheral or clearance item. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by GR-TEK Computers, a restocking fee of up to 25% may apply.
Please note that where the plastic seal of a software package is broken the return or exchange cannot be accepted due to copyright and licensing restrictions unless faulty nor defective. In this case we will not help the Customer obtain a working copy.
Late cancellation (after 48 hours of ordering) also incurs a restocking fee of 20% as all parts would have been ordered in and labour incurred to build the system.
Return or exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on GR-TEK Computers (unless faulty). Unless agreed otherwise prior to purchasing, all sales shall be considered firm sales.
3) Delivery of Goods.
We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and GR-TEK Computers shall not be liable for delays.
If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of GR-TEK Computers, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by GR-TEK Computers as a result thereof and GR-TEK Computers, at its discretion may charge a restocking fee of up to 25% of the purchase price.
The goods shall be at the Customers risk at the point of delivery. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to GR-TEK Computers of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.
The price shall be paid by the Customer in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of GR-TEK Computers in delivering any part of the goods) on or before the payment date.
5) Errors and Omissions.
At GR-TEK Computers, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. GR-TEK Computers makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, GR-TEK Computers shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, GR-TEK Computers shall immediately issue a refund.
6) Limitation of Liability.
GR-TEK Computers, shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages: the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Subject to any applicable Commonwealth or State Legislation, GR-TEK Computers’s liability for any such breach shall be limited, at its sole discretion, to any of the following:
a) Replacement of the goods or any part thereof;
b) Supply of equivalent goods or any part thereof;
c) Repair of the goods or any part thereof;
d) Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
e) The payment of the cost of having the goods or any part thereof repaired; or
f) Refund of the goods upon return.
7) All Sales Made in New South Wales.
All sales shall be deemed made in the state of New South Wales of Australia regardless of the location of the Customer. The Customer agrees that any dispute with GR-TEK Computers shall be brought by the Customer exclusively in the state or federal courts situated in the State of New South Wales.
GR-TEK Computers warrants that it has good title to all products it sells.
In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure." for more information ACCC