Before calling NWS for service, please make certain that it is a hardware issue. The best way to do this is by following the steps below and/or reinstalling your operating system (Windows etc).
NWS can and will charge for service if it is found not to be a Hardware related issue. (refer to your NWS Documentation for this and the 7 day DOA info) NWS Warranty Terms
FREEZING: If you find that the freezing issue happens during a particular program or game, simply Google it. For example; MINECRAFT CRASHING or Battlefield 3 Crashing/freezing/bluescreen (these sorts of problems are common)
You will find millions of results for these particular searches. Among these results you should also find ways that could resolve these issues, like patch updates etc.
USB ITEMS Even though they may work on your old system/laptop, these can and often create many different issues on your computer.
It is not unusaul for a USB item to freeze your computer.
Plugging in a keyboard & mouse into a Blue USB port (USB 3.0) can cause issues.
RAZR Keyboards & Mice can cause issues especially when plugged into Blue USB ports (USB 3.0)
Flash drives, External Hard Drives, USB Phone chargers, Headphones, Speakers and so on, all can cause instability issues on your computer. If experiencing problems, Unplug all these items to see if this resolves the issue before calling for on-site warranty service.
SLEEP MODE... We do not recommend the use of Sleep Mode as it is highly unreliable. It is not unusual for a system to come out of sleep mode and NOT correctly load up all the drivers and thus creating freezing issues etc.
My Computer "freezes" (and/or Bluescreens) during operation in Windows.
There are only a few reasons a computer will freeze during operation. One reason is a USB Item (see above), a software issue or a possible hardware issue.
It is extremely rare for more than one stick at a time to be faulty.
The other reason and the cause for 99% of freezing (and/or Bluescreens) while in Windows is Software.
The first thing to do is to reinstall Windows, deleting all partitions and installing a fresh copy of Windows onto the hard drive. This will eliminate software conflicts, trojans etc. Don't forget to install the motherboard drivers and graphics card drivers after installing Windows.
Another cause of freezing is changing the settings in the BIOS (CMOS)
Changing the CPU frequency & multipliers beyond the CPU and motherboard specifications can and will in fact create these problems. Systems that are found with this, will be deemd out of warranty immediately. Please be aware that, We & NWS DO NOT warrant software and cannot gurantee that the computer will run each and every piece of software flawlessly.
NWS only warrant HARDWARE and can only replace hardware that is found to be faulty.